🔒 Privacy Policy — EINSPOT Solutions Nig. Ltd

Effective Date: January 1, 2025
Website: https://einspot.com, https://einspot.com.ng
Company: EINSPOT Solutions Nig. Ltd
Email: info@einspot.com

1️. Introduction

Welcome to EINSPOT Solutions Nig. Ltd, the official authorized distributor of Rheem products across Nigeria and West Africa.
We value your trust and are committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, request a quote, subscribe to our newsletter, or interact with our services.

By using our website or services, you agree to the practices described in this policy.

2️. Who We Are

EINSPOT Solutions Nig. Ltd (“EINSPOT”, “we”, “us”, or “our”) is a registered Nigerian engineering and product distribution company specializing in:

• HVAC systems
• Water heating solutions
• Smart energy systems
• Commercial and industrial plumbing
• Electrical and fire safety systems

We are the licensed distributor for Rheem® in Nigeria and West Africa, providing sales, installations, and technical support for residential, commercial, and industrial clients.

3️. Information We Collect

We may collect and process the following types of information from our customers, partners, and website visitors:

a. Personal Information

When you register, place an order, or contact us:

• Full Name
• Email Address
• Phone Number
• Billing and Shipping Address
• Company/Organization Name
• Payment Details (processed securely via third-party gateways)

b. Technical Information

When you browse our website:

• IP Address
• Browser Type and Version
• Device Type and Operating System
• Pages Viewed and Time Spent
• Referring URL (how you arrived at our site)

c. Cookies and Tracking

We use cookies to:

• Improve user experience and page speed
• Analyze traffic via Google Analytics
• Enable shopping cart and quote functionality
• Remember preferences and login sessions

You can adjust or disable cookies in your browser settings anytime.

4️. How We Use Your Information

We process your data for the following legitimate purposes:

We do not sell, rent, or trade your personal information to any third parties.

5️. How We Store and Protect Your Information

Your data is securely stored using encrypted databases hosted on reliable, compliant servers (e.g., Neon.tech, AWS, or secure cloud partners).

We implement:

• SSL/TLS encryption across all pages
• Role-based access control for admin users
• Regular backups and audits
• Firewall and malware protection

Your data is retained only as long as necessary for the purpose it was collected, unless required by law to be kept longer.

6️. Sharing of Information

We may share information only with:

• Authorized employees and service partners for operational purposes
• Payment processors (e.g., Paystack, Flutterwave, Stripe) for secure transactions
• Logistics providers (for product delivery)
• Government agencies where legally required

Every partner is bound by confidentiality and data protection agreements.

7️. Your Rights

You have the right to:

• Access your personal data stored by us
• Request correction of inaccurate or incomplete data
• Withdraw consent for marketing communications
• Request deletion (“Right to be forgotten”) under applicable laws
• Lodge a complaint with Nigeria Data Protection Bureau (NDPB) if your rights are violated

To exercise these rights, contact us via privacy@einspot.com.

8️⃣. Data Retention

We keep your data:

• For orders and invoices: up to 5 years (for tax and legal compliance)
• For newsletter subscribers: until you unsubscribe
• For contact forms and quotes: up to 12 months

Once retention periods expire, your data will be securely deleted or anonymized.

9️. Email Communication and Newsletters

By subscribing to our mailing list, you consent to receive product updates, technical news, and promotions from EINSPOT.

You can unsubscribe anytime by clicking the unsubscribe link at the bottom of our emails or contacting info@einspot.com.

10. Children’s Privacy

Our website and services are not directed toward individuals under 16 years old.
We do not knowingly collect information from minors. If such data is discovered, it will be deleted immediately.

11️. Cookies Policy (Summary)

We use cookies to:

• Store shopping cart data
• Manage login sessions
• Track analytics and performance

By continuing to use our website, you consent to our cookie usage.
You can change your preferences in your browser or visit our full Cookie Policy.

12️. Third-Party Links

Our website may contain links to third-party websites (e.g., Rheem Global, YouTube, or partner vendors).
We are not responsible for the privacy practices or content of those sites.
Please review their policies separately.

13️. Updates to This Privacy Policy

We may occasionally update this policy to reflect new features, regulations, or operational changes.
The “Effective Date” will indicate the latest version.
Significant updates will be communicated via email or website notification.

14️. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or data handling practices, please contact:

📧 Email: privacy@einspot.com
📞 Phone: +234 812 364 7982
🏢 Office: 17 Finima Street Old GRA, Port Harcourt, Rivers State, Nigeria.
🌐 Website: https://einspot.com