EINSPOT Solutions Nig. Ltd
Effective Date: January 1, 2025
Company Address: 17 Finima Street, Old GRA, Port Harcourt, Rivers State, Nigeria
Email: support@einspot.com | info@einspot.com
Phone: +234 812 364 7982
1. Introduction
At EINSPOT Solutions Nig. Ltd, customer satisfaction is a top priority. As an authorized distributor of Rheem products across Nigeria and West Africa, we are committed to delivering authentic, high-quality products and ensuring that every client receives items in perfect condition.
This Refund and Returns Policy outlines the terms, procedures, and conditions under which a product may be returned, replaced, or refunded.
By purchasing from EINSPOT, you agree to this policy and its provisions in accordance with Nigerian Consumer Protection Council (CPC) regulations and international commercial standards.
2. Eligibility for Returns
Products sold by EINSPOT are typically custom-imported or locally sourced from authorized Rheem warehouses and other certified manufacturers.
To qualify for a return:
- The request must be made within 7 days of delivery.
- The product must be unused, uninstalled, and in its original packaging, including manuals, warranty cards, and accessories.
- A valid purchase receipt or order confirmation number must be provided.
- The product must be inspected and approved by the EINSPOT Quality Assurance team before any return is processed.
3. Non-Returnable Items
Certain products are non-returnable or non-refundable due to their nature or import conditions. These include:
- Custom-imported Rheem equipment or made-to-order systems.
- Installed HVAC systems, water heaters, or plumbing components once connected to power or water supply.
- Electrical or electronic components that have been unsealed or activated.
- Special-order or clearance sale items.
- Consumables (filters, anodes, fittings, refrigerants, etc.).
EINSPOT reserves the right to reject a return request if the product shows signs of use, tampering, or installation.
4. Return Procedure
To initiate a return:
- Contact our support team via support@einspot.com or +234 812 364 7982 within the return window.
- Provide the following:
- Invoice or order ID
- Reason for return
- Clear photos/videos of the product and packaging condition
- Our Technical Assessment Team will evaluate your request within 3–5 business days.
- If approved, a Return Merchandise Authorization (RMA) will be issued with shipping or pickup instructions.
The product must be returned to our designated logistics facility or office at 17 Finima Street, Old GRA, Port Harcourt, unless otherwise instructed.
5. Inspection and Approval
Once your returned item is received, it undergoes a two-stage inspection:
- Visual and Physical Check – Packaging and product condition are verified.
- Technical Evaluation – Electrical, mechanical, or performance testing may be performed to confirm defects (if any).
Only after successful verification will EINSPOT proceed with a replacement, store credit, or refund as applicable.
6. Refunds
Approved refunds will be processed as follows:
- Refunds will be made via bank transfer or the original payment method within 10–15 business days after approval.
- Shipping and handling fees are non-refundable.
- If the product was returned due to a manufacturer defect, EINSPOT will cover reasonable return shipping costs.
- For customer error (e.g., incorrect order, change of mind), all associated shipping and handling costs are borne by the customer.
Refunds may also be converted into store credit for future purchases at the customer’s request.
7. Replacement Policy
If the product qualifies for a replacement:
- A replacement unit will be issued for the same model.
- If the same model is unavailable, a comparable equivalent (subject to price difference) will be offered.
- Replacements are shipped only after the defective product has been received and verified.
All replacement requests follow the same approval process as returns.
8. Product Damage or Defects
Customers must inspect products upon delivery. If visible damage is found:
- Refuse the delivery immediately and note the issue on the courier’s delivery form.
- Report the incident to EINSPOT within 24 hours of receipt with photos of the damage.
In the case of factory defects or hidden faults discovered post-installation, our technical team will assess whether it qualifies for a warranty repair, replacement, or refund under Rheem’s manufacturer guidelines.
9. Warranty Coverage
All Rheem products sold by EINSPOT are covered by manufacturer warranties.
- Standard warranty covers 3 years for tanks and 1 year for parts.
- Premium units such as Rheem Professional Prestige® Maximus™ carry up to 12-year limited warranties.
Warranty coverage may be voided if:
- Installation was not performed by an authorized technician.
- The product was misused, altered, or used for non-specified applications.
- Unauthorized repair attempts were made.
10. Import and Logistics Disclaimer
EINSPOT imports high-value engineering and HVAC products, which are subject to customs regulations, foreign exchange variations, and freight conditions.
Returns or cancellations of custom-imported orders (made to customer specifications) cannot be accepted once the shipment has left the manufacturer’s facility.
In such cases, EINSPOT may offer partial refunds or credits at its discretion, less any non-recoverable import and handling costs.
11. Liability Limitation
EINSPOT’s responsibility is limited to the replacement or refund of defective products as per this policy.
The company is not liable for indirect, incidental, or consequential damages, including installation delays, labor costs, or loss of business arising from product failure or shipment issues.
12. Contact Information
For all return and refund-related inquiries, please contact:
EINSPOT Solutions Nig. Ltd
17 Finima Street, Old GRA, Port Harcourt, Rivers State, Nigeria
Email: support@einspot.com | info@einspot.com
Phone/WhatsApp: +234 812 364 7982
Website: https://einspot.com
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (WAT).
13. Policy Updates
EINSPOT reserves the right to amend or update this policy at any time to reflect changes in company operations, import laws, or manufacturer terms. The latest version will always be posted on our official website.